24th Feb 2010
I just saw this on CNBC TV18 that if you have been harassed by a bank about a mistake that they have committed, if you have had to work and persist with an issue and waste your time to rectify THEIR mistake then it is not enough for them to just rectify it they have committed with the RBI banking ombudsman that they will pay compensation.
Why is this great?
When we delay some payment by even a day we are charged a fine which more than wipes out the interest. Even a simple debit card cost Rs. 200 to replace. Even our online transactions of our own money that they use to make theirs is now going to be charged. When faced with all this why shouldn’t we charge them when they make a mistake, when their entire business is about money its NOT acceptable when they make mistakes with ours.
Gopal Balakrishnan
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